We hope that you love your Saga product. However, if the product you purchased directly from Saga Online Store is not what you expected, please return it to us. Click here to start a return:
START A RETURN
If you have any trouble with our guided online return process, please contact our customer service team at firstname.lastname@example.org.
Please note that pre-paid labels are only available for the continental United States.
PLEASE NOTE THAT WE WILL BE CHARGING A $10 SHIPPING AND HANDLING FEE TO PROCESS RETURNS THIS SEASON. THIS AMOUNT WILL BE DEBITED FROM THE FINAL AMOUNT OWED ON RECEIPT OF THE GOOD(S).
Shipping charges are prepaid by us and no postage is required. If you prefer, you can send your item back to us at the address on our U.S. Return Form, using a carrier of your choice. However, we will not be responsible for freight charges on products returned with carriers other than our return service above. In any event, we recommend that you use a shipper that provides a tracking number. Defective or, unworn and unused merchandise may be returned within 20 days after purchase for either exchange or refund. The product must be returned unworn. All returns are inspected upon receipt at our returns facility. We are unable to offer exchanges on orders paid for with a PayPal account.
We also offer instant refund vouchers or gift cards for authorized returns. Allowing you to purchase a different item rather than waiting for a refund. For partial use of the gift card, you will be refunded the remaining balance to the original form of payment.
Refunds will be credited to your account within 15 business days (3 weeks) of receipt of your packaged return according to our policies stated above. These return policies and procedures as well as the use of the Saga Return Form apply ONLY to consumers who purchased their Saga product from www.sagaouterwear.com. Saga is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
On Sale products are not eligible for return. All on sale items are Final Sale.