saga blog

Saga guarantees 100% customer satisfaction on all purchases placed through Sagaouterwear.com. If you are unhappy with your purchase for any reason we will offer a full refund on all products kept in tags and new re-sellable condition. Our no questions asked return policy lasts for 30 days from the date of receiving goods. If during the season you have any claims due to manufacturer defect, we will do our best to have your gear repaired or replaced without charge and back to the customer within two weeks.
All returns will require a return authorization number. For your protection we recommend all customers use a tracking method for shipping all returns. All refunds will be made in full minus a 7% restocking fee.
-The warranty applies only to purchases made at Sagaouterwear.com or authorized dealer.
-The warranty does not cover normal wear and tear on the product.
-The warranty does not cover defect due to improper fit.
-Warranty does not cover defect resulting from improper washing, drying, and/or detergents.
If you feel your return requires special attention or services please contact us directly and we will assist you on the fastest method for repair or replacement
For specific warranty issues please contact customer services at:
We roll our pants up in the parking lot and so should you.
Contact@sagaouterwear.com

All Outerwear is currently on a Pre-sale basis. Outerwear will begin shipping on November 30th. Any other items purchased during a pre-sale transaction will ship to you under normal shipping circumstances. Any and all changes on outerwear shipment date will be updated immediately on the official saga blog as well as other public forums under a official Saga Outerwear Screen Name. The only official way to discuss your order is by sending an e-mail to contact@sagaouterwear.com, contacting us in any other way will not get you a response on your order. This is for both of our benefits to keep everything tracked as efficiently as possible (Please put a Subject on your e-mail). You can be assured we are doing everything in our power to get the outerwear in earlier then stated, however unless we do an official update there is no change in date, so emailing more will not help speed up the process. As we experienced last year certain styles and sizes sold out almost immediately, and everything is a first come first serve basis, NO RESERVATIONS! That all being said, enjoy and we can assure it is well worth the wait.